Jobs / 24h Jobs / Jobs IT - Software / IT at Ho Chi Minh City /

Viec Oi Client - IT Customer Success Staff Japanese (2 slots)

Recruitment IT CUSTOMER SUCCESS STAFF JAPANESE (2 SLOTS) at Ho Chi Minh City

20,000,000 - 35,000,000 VND 0 VND

Recruitment IT CUSTOMER SUCCESS STAFF JAPANESE (2 SLOTS) at Ho Chi Minh City

20,000,000 - 35,000,000 VND

Submit CV Now

Job information
Company information

Recruitment Information

Level

Employees

Deadline

07/06/2026

Amount of Vacancies

2 people

Gender

Female

Experiences

From 2 to 4 year

Degree

associate degree

Workplace

Hybrid Jobs tại TPHCM

Industry

IT - Software / IT - IT Hardware, Network , IT Software ; Sales / Business - Business/ executive

Job Description

JOB DETAILS:
We are seeking a dedicated Customer Success Staff to be our clients' post-launch expert. You will be responsible for system training, creating user guides, and proactively solving customer challenges through strategic check-ins. This role involves closely coordinating with internal teams to resolve issues and occasionally assist Sales with product demos.

MAIN RESPONSIBILITIES:

Provide post-implementation support and training to clients on system usage.
Conduct follow-up meetings to understand customer challenges and suggest effective solutions.
Support the sales team with product demos and client presentations.
Create and update user manuals or documentation as needed.
Coordinate with internal departments to resolve customer issues promptly.
Maintain strong client relationships and ensure high satisfaction levels.
Occasionally travel to client sites for direct support or seminars.

REQUEST:
Must Have:

Bachelors degree in relevant field
Has 2-3 years of experience in the IT/SaaS field.
Strong communication and problem-solving skills
Growth mindset and willingness to learn
Able to think from the customers perspective and act proactively
Sincere, responsible, and team-oriented personality
Interest in consulting and technology
Languages
Proficiency in Japanese (JLPT N2 or higher)
Good English communication skills (both verbal and written)
Nice to Have
Have experience in negotiating with customers.
Applicants need to have N1, N2, and English proficiency.
In addition, the following positions need to be filled: Customer Service, IT Presales, and Translation/Interpretation.

BENEFITS RECEIVED:
13

20M - 35M VND (Gross)
Working time: Mon - Fri: 9:00 a.m. - 6:00 p.m., Onsite office full-time
Other Benefits
Competitive salary package, including full insurance coverage.
Annual performance review: twice/year.
13th-month salary bonus.
18 days of leave: 12 days of annual leave, 6 days of New Year Leave.
Premium Healthcare Insurance Package starting from day one.
Annual Health Check-up.
Excellent career development opportunities, with exposure to and experience in the latest technologies.
Patents and Inventions bonus.
Company trip, Year-End Party, Gifts for Tet/Holidays.
MacBook Pro/laptop is provided.
Benefits for candidates include: Uniforms, in-house training, free training, comfortable office facilities, and hybrid employment.

Việc Ơi có mặt ở Việt Nam vào năm 2016 với 100% vốn của Nhật Bản. Chuyên tư vấn, giới thiệu nhân sự, cung cấp công cụ Pandatest kiểm tra tính cách ứng viên đồng thời hỗ trợ tư vấn xây dựng tổ chức, đóng góp vào sự vận hành thành công của doanh nghiệp. [Vietnamese] Việc Ơi có mặt ở Việt Nam vào nămvới 100% vốn của Nhật Bản. Chuyên tư vấn, giới thiệu nhân sự, cung cấp công cụ Pandatest kiểm tra tính cách ứng viên đồng thời hỗ trợ tư vấn xây dựng tổ chức, đóng góp vào sự vận hành thành công của doanh nghiệp.

Company images

Viec Oi Client

Overview
Jobs 348

Company size

20 - 99 people
Contact

Ms Ngoc
Address

485B Nguyen Dinh Chieu, Phuong 2, District 3, HCMC
Website

Chưa cập nhật

View company page

Recruitment IT CUSTOMER SUCCESS STAFF JAPANESE (2 SLOTS) at Ho Chi Minh City