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công tý cổ phần thương mại và chuyển phát nhanh Nội Bài - Netco - Order Management Staff (CSKH)

Recruitment ORDER MANAGEMENT STAFF (CSKH) at Ho Chi Minh City

10,000,000 - 12,000,000 VND 0 VND

Recruitment ORDER MANAGEMENT STAFF (CSKH) at Ho Chi Minh City

10,000,000 - 12,000,000 VND

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Job information
Company information

Recruitment Information

Level

Employees

Deadline

06/06/2026

Amount of Vacancies

1 people

Gender

Female

Experiences

From 1 to 3 year

Degree

associate degree

Workplace

TPHCM

Industry

Sales / Business - Customer service ; Unskilled Labo - Freight / Logistics / Warehouse

Job Description

Order management:

- Receive, track and manage order progress, from order placement to successful delivery, ensuring accurate information.

- Update customer information and order status in the management system (CRM or internal software).

- Plan and remind branches/post offices to deliver goods on time or according to specific plans/POs to increase the KPI rate of sending branches.

- Directly handle complaints from customers on the assigned route, including cases of failed deliveries, missing deliveries, breakage or damage.

- Negotiate compensation with customers and hold internal meetings to come up with appropriate solutions.

- Support to solve daily problems from related departments.

2. Customer care plan:

- Make a list of customers (high-end, potential, new) to have a suitable customer care plan.

- Proactively call and meet customers to receive feedback from customers, maintain relationships, enhance customer experience and improve company services.

3. Consulting and quoting additional services:

- Quote and consult Netco's services to improve service quality and increase sales.

- Cooperate with sales staff to advise and persuade customers to use the service.

Candidate requirements

- College/University graduate in related majors (Business Administration, Marketing, Logistics, or equivalent).

- 1 year of experience in customer care in the field of transportation, express delivery, logistics or customer service is an advantage.

- Good communication and negotiation skills, flexible situation handling and ability to withstand work pressure.

- Ability to plan, organize and manage time effectively.

- Proficient in office software, priority given to those who know how to use CRM or ERP software.

Interest

- Probationary salary: 9 million/month (probationary period 1 or 2 months depending on ability)

- Official income: 10 - 12 million

- Working in a young, dynamic, friendly and professional environment.

- Participate in social insurance, health insurance, unemployment insurance according to regulations.

- Annual travel, annual health check-up, Year End Party,

- Receive full benefits of the company (Holiday, New Year, Birthday, Sickness, Funeral, Annual Leave, Holidays during the year.).

- Participate in professional training courses

- Opportunity for advancement and development in an international environment.

- 13th Month Bonus, Kaizen Bonus,

Work location

- Ho Chi Minh: Thang Long TLE Building, 36A Truong Son, Tan Binh

Working time

Monday - Friday (from 08:30 to 17:30)

Saturday (from 08:00 to 12:00)

Công ty Cổ Phần Thương mại và Chuyển phát nhanh Nội Bài (tên viết tắt: NETCO), được thành lập ngày 10 / 03 / 2003 theo Giấy phép đăng ký kinh doanh số: 0101344790 do Sở KHĐT Hà Nội cấp, với ngành nghề hoạt động chính là cung cấp dịch vụ Chuyển phát nhanh. Là một Công ty có kinh nghiệm hoạt động trong nghành Bưu chính – Chuyển phát. NETCO tự hào là thương hiệu có uy tín trong lĩnh vực chuyển phát nhanh tài liệu, hàng hóa trong nước và Quốc tế. [Vietnamese] Công ty Cổ Phần Thương mại và Chuyển phát nhanh Nội Bài (tên viết tắt: NETCO), được thành lập ngày 10 / 03 /theo Giấy phép đăng ký kinh doanh số: do Sở KHĐT Hà Nội cấp, với ngành nghề hoạt động chính là cung cấp dịch vụ Chuyển phát nhanh. Là một Công ty có kinh nghiệm hoạt động trong nghành Bưu chính – Chuyển phát. NETCO tự hào là thương hiệu có uy tín trong lĩnh vực chuyển phát nhanh tài liệu, hàng hóa trong nước và Quốc tế.