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PCA Corporate Service - Account Manager/ Account Executive

Recruitment ACCOUNT MANAGER/ ACCOUNT EXECUTIVE at Ho Chi Minh City

8,000,000 - 12,000,000 VND 0 VND

Recruitment ACCOUNT MANAGER/ ACCOUNT EXECUTIVE at Ho Chi Minh City

8,000,000 - 12,000,000 VND

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Job information
Company information

Recruitment Information

Level

Employees

Deadline

01/06/2025

Amount of Vacancies

5 people

Gender

No gender requirement

Experiences

From 1 to 2 year

Degree

bachelor degree

Workplace

Ho Chi Minh City

Industry

Sales / Business - Customer service

Job Description

Job Description:

PCA is looking for an Account Manager in the HCMC Office. You will play a vital role in managing our client relationships, ensuring their satisfaction, and facilitating smooth communication between clients and internal departments.

Responsibilities:

Monitor personal and group email accounts daily to stay updated on client communication.
Receive and address customer complaints and problems promptly then forward them to relevant departments.
Handle customer inquiries and requests via emails, phone calls, and WhatsApp messages.
Draft and send emails to clients in adherence to guidelines provided by superiors.
Review and provide feedback on emails drafted by other members of the Operations team.
Assist in preparing bank documents required for opening company bank accounts for clients.
Provide to clients regarding capital contribution for their companies and ensure follow-up guidance on related matters.
Coordinate the delivery and receipt of working documents to and from clients as necessary.
Prepare and deliver legal documents pertaining to clients' companies.
Offer support to clients on various bank-related issues such as internet banking login issues and prepare necessary documents for international payments.
Proactively engage with customers on annual holidays to send gifts and maintain positive relationships.
Collaborate with other departments to assist in tasks as needed.
Perform other tasks assigned by superiors.

Requirements:

Bachelor's degree in law, economic law or related field.
Have at least 1-3 years of experience in customer service or account management
Fluent in English (both written and spoken) with professional email writing skills.
Proficient in Microsoft Office (Word; Excel;....
Excellent communication and organizational skills
Attention to detail and accuracy in handling documents.
Self-starters are highly motivated with the ability to multitask and complete tasks within time and deadlines.

Benefits:

Competitive salary, monthly bonus agreed according to skills and experience
Professional, dynamic, modern workplace
Customers are almost all foreigners who come from diverse cultures.
Annual salary review based on individual's and team's performance
Daily fruit snack benefit, providing employees with a bowl of fresh fruit every afternoon

Location: