Jobs / 24h Jobs / Jobs Sales / Business at Ho Chi Minh City /

Recruitment CUSTOMER CARE at Ho Chi Minh City - Kiotviet

7,000,000 - 10,000,000 VND 0 VND

Recruitment CUSTOMER CARE at Ho Chi Minh City - Kiotviet

7,000,000 - 10,000,000 VND

Submit CV Now

Job information
Company information

Recruitment Information

Level

Employees

Deadline

16/06/2023

Amount of Vacancies

5 people

Gender

No gender requirement

Experiences

No experience require

Degree

associate degree

Workplace

Ho Chi Minh City

Industry

Sales / Business - Sales / Business , Customer service , Marketing

Job Description

Describe:
Customer support via call center
- Receive calls to the switchboard and other channels, record & process requests from customers;
- Record complaints & handle them according to the correct process;
- Flexible use of tools & coordination with departments to solve problems from customers in a timely & professional manner.
• Consulting on product features
- Provide information, answer questions and guide customers on product features & product usage;
- Consulting on sales management support solutions: hardware devices...
• Database building
- Synthesize information reflected from customers, build a database of actual problems - solutions received from customers;
- Store and preserve customer information records; classifying customers as a basis for building an operation plan of the Customer Care department;
- Manage and report work to superiors in accordance with the process.

[Vietnamese]