Việc làm / Tìm việc làm 24h / Việc làm Bán hàng, Kinh Doanh tại TPHCM /

Công Ty Tnhh Transcosmos Việt Nam
- VIỆC LÀM PROJECT TEAM LEADER (CALL/CONTACT CENTER)

Tuyển dụng PROJECT TEAM LEADER (CALL/CONTACT CENTER) tại TPHCM

16,000,000 - 20,000,000 VNĐ 0 VNĐ

Tuyển dụng PROJECT TEAM LEADER (CALL/CONTACT CENTER) tại TPHCM

16,000,000 - 20,000,000 VNĐ

Nộp đơn ngay

Thông tin việc làm
Thông tin công ty

Thông tin tuyển dụng

Vị trí

Quản Lý

Hạn nộp

22/02/2022

Số lượng cần tuyển

1 người

Giới tính

Không yêu cầu

Kinh nghiệm

Từ 1 đến 3 năm

Bằng cấp

Cao đẳng

Nơi làm việc

TPHCM

Lĩnh vực

Bán hàng, Kinh Doanh - Tư vấn - CSKH

Mô tả công việc

•Ensuring all agents are achieving their daily KPI’s in qualitative metrics;

•Monitoring scoring KPI statistics;

•Isolate and identify areas of improvement on members performance;

•Monitoring daily reports from supervisor

•Provide leadership, guidance and support to the team members

•Manage refreshment & training to agents

•Handle major incidents that cannot be resolved by agents

•Identify & escalate issues to the related teams when out of the scope of this department;

•Finding issues among members which related to productivity and problem-solving;

•Accept and process special requests from customers as per SOPs;

•Interface with customers on refunds, providing explanations and processing;

•Manage recurring meetings with team(s) to review performance;

•Manage routing and payment method enablement as per available inventory defined by SOPs;

•Ensure all cases are solved within required timeframe following the company’s SOPs;

•Report fraud to the company’s risk team;

•Report any product error findings to related product/engineering teams.

The measure of our client companies’ satisfaction is the measure of value in our company’s existence. We truly aspire to offer client oriented outsourcing services. Transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale. The measure of our client companies’ satisfaction is the measure of value in our company’s existence. We truly aspire to offer client oriented outsourcing services. Transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.

Xem thêm

Hình ảnh công ty

Công Ty Tnhh Transcosmos Việt Nam

Tổng quan
Việc làm 6

Quy mô

100 - 499 người
Liên hệ

HR Department
Địa chỉ

8 Floor, Scetpa building, 19A Cong Hoa street, ward 12, Tan Binh District, HCMC
Website

https://www.trans-cosmos.com.vn/vi/

Xem trang công ty

Tuyển dụng PROJECT TEAM LEADER (CALL/CONTACT CENTER) tại TPHCM