Jobs / 24h Jobs / Jobs Sales / Business at Ho Chi Minh City /

Công Ty Tnhh Transcosmos Việt Nam
- Project Team Leader (Call/Contact Center)

Recruitment PROJECT TEAM LEADER (CALL/CONTACT CENTER) at Ho Chi Minh City

16,000,000 - 20,000,000 VND 0 VND

Recruitment PROJECT TEAM LEADER (CALL/CONTACT CENTER) at Ho Chi Minh City

16,000,000 - 20,000,000 VND

Submit CV Now

Job information
Company information

Recruitment Information

Level

Manager

Deadline

22/02/2022

Amount of Vacancies

1 people

Gender

No gender requirement

Experiences

From 1 to 3 year

Degree

associate degree

Workplace

Ho Chi Minh City

Industry

Sales / Business - Customer service

Job Description

•Ensuring all agents are achieving their daily KPI's in qualitative metrics;

•Monitoring scoring KPI statistics;

•Isolate and identify areas of improvement on members performance;

•Monitoring daily reports from supervisor

•Provide leadership, guidance and support to the team members

•Manage refreshments & training to agents

•Handle major incidents that cannot be resolved by agents

•Identify & escalate issues to the related teams when out of the scope of this department;

•Finding issues among members which related to productivity and problem-solving;

•Accept and process special requests from customers as per SOPs;

•Interface with customers on refunds, providing explanations and processing;

•Manage recurring meetings with team(s) to review performance;

•Manage routing and payment method enablement as per available inventory defined by SOPs;

•Ensure all cases are solved within required timeframe following the company's SOPs;

•Report fraud to the company's risk team;

•Report any product error findings to related product/engineering teams.

The measure of our client companies’ satisfaction is the measure of value in our company’s existence. We truly aspire to offer client oriented outsourcing services. Transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale. [Vietnamese] The measure of our client companies’ satisfaction is the measure of value in our company’s existence. We truly aspire to offer client oriented outsourcing services. Transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.

Company images

Công Ty Tnhh Transcosmos Việt Nam

Overview
Jobs 6

Company size

100 - 499 people
Contact

HR Department
Address

8 Floor, Scetpa building, 19A Cong Hoa street, ward 12, Tan Binh District, HCMC
Website

https://www.trans-cosmos.com.vn/vi/

View company page

Recruitment PROJECT TEAM LEADER (CALL/CONTACT CENTER) at Ho Chi Minh City