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Công Ty Tnhh Transcosmos Việt Nam
- Trainer (Call/Contact Center Service)

Recruitment TRAINER (CALL/CONTACT CENTER SERVICE) at Ho Chi Minh City

14,000,000 - 16,000,000 VND 0 VND

Recruitment TRAINER (CALL/CONTACT CENTER SERVICE) at Ho Chi Minh City

14,000,000 - 16,000,000 VND

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Job information
Company information

Recruitment Information

Level

Employees

Deadline

22/02/2022

Amount of Vacancies

1 people

Gender

No gender requirement

Experiences

From 1 to 5 year

Degree

associate degree

Workplace

Ho Chi Minh City

Industry

Sales / Business - Customer service

Job Description

- Supervision of Knowledge and Training for team members (agents and team leaders)
- Responsible for the planning, implementation and analysis of programs that support the results of all contact center services (Employee Support function).
- Regularly work closely with domestic (and foreign) agents to get information or learn the reality and needs of training materials and methods.
- Monitor and actively participate in service improvement and motivation programs.
- Make decisions about problems occurring throughout the Contact Center service support program and its analysis.
- Responsible for personal performance development such as training, briefings, finding the latest information and others.
- Responsible for quality improvement of all units in CRM & CE during agreed development time
- Monitor and ensure that all team members are actively involved working closely with the activity to maintain perspective.
- Follow up and ensure that the whole team actively participates in the activities of the certification/assessment to be carried out.
- Provide online test questions for all product knowledge to customer services and ensure all test questions are submitted into the system.
- Be responsible for and ensure updating products/programs into the customer service system (Employee Support function).
- Provide Activity Report as daily, weekly and monthly Team performance report.

The measure of our client companies’ satisfaction is the measure of value in our company’s existence. We truly aspire to offer client oriented outsourcing services. Transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale. [Vietnamese] The measure of our client companies’ satisfaction is the measure of value in our company’s existence. We truly aspire to offer client oriented outsourcing services. Transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.

Company images

Công Ty Tnhh Transcosmos Việt Nam

Overview
Jobs 6

Company size

100 - 499 people
Contact

HR Department
Address

8 Floor, Scetpa building, 19A Cong Hoa street, ward 12, Tan Binh District, HCMC
Website

https://www.trans-cosmos.com.vn/vi/

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Recruitment TRAINER (CALL/CONTACT CENTER SERVICE) at Ho Chi Minh City