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Soctrip - OTA Business Support Staff

Recruitment OTA BUSINESS SUPPORT STAFF at Ho Chi Minh City

6,000,000 - 12,000,000 VND 0 VND

Recruitment OTA BUSINESS SUPPORT STAFF at Ho Chi Minh City

6,000,000 - 12,000,000 VND
  • Job information
  • Company information

Recruitment Information

Job Description

Job Objective:

  • Ensure smooth operations : Coordinate with Account Manager and Product Manager teams to ensure smooth car service operations.
  • Order and booking management : Monitor booking processing, ensure bookings are made as requested, and resolve any booking-related issues.
  • Supplier support : Support partners in processing order information, updating bookings on the OTA system, and resolving questions from partners.
  • Customer data management : Update, store customer information, transaction history and special requests on the system.
  • Make reports : Prepare sales reports, sales activities, and campaign effectiveness for relevant departments.
  • Process Optimization : Propose and implement process improvements to increase operational efficiency and reduce errors.
  • Solve arising problems : Be the focal point for receiving information and feedback from customers and partners via email, phone and in person.
  • Participate in marketing activities : Support product promotion activities when requested.

Job requirements:

  • Experience : At least 3 years of experience in OTA operations or tourism. Experience in sales and operations management is preferred.
  • Skill :
    • Excellent problem solving skills.
    • Ability to analyze data and make data-driven decisions.
    • Good communication skills, especially with partners and customers.
    • Have team spirit and ability to work independently.
  • Education : University degree in Business Administration, Tourism, or related fields.
  • Language : Fluent in English (speaking and writing).
  • Technology : Understanding of OTA management systems such as GDS (Global Distribution System), PMS (Property Management System), and sales management tools.
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nền tảng MXH tích hợp đa dịch vụ
  • Company size

    100 - 499 people

  • Contact

    HR

  • Address

    400/8B/10 Ung Văn Khiêm, phường 25, quận Bình Thạnh