o Answer service-related questions and suggest other service-related information to attract potential customers.
o Handle incoming calls.
o Resolve service-related issues by verifying customer complaints; determine the cause of the problem; select and explain the best solution; immediate repair or adjustment; Follow up to make sure the problem is resolved and the customer is satisfied.
o Propose solutions when the Contract fails.
o Inform customers about promotions and discounts.
o Collecting customer information and analyzing customer needs to propose potential services to the Board of Directors.
o Comply with company procedures, guidelines and policies.
o Contribute to the team's collective effort to complete work results when needed.
Request
o Knowledge of the service.
o Problem solving skills.
o Good listening and communication skills
o Conflict resolution skills.
o Analytical skills.
o Ability to multitask.
o Graduated from high school or higher.
o Experience as a salesperson, telesales staff, sales staff or similar positions.
Right
o Working in a dynamic, professional environment with many opportunities for advancement.
o Provide adequate equipment to serve the job.
o To pay social insurance, health insurance and unemployment insurance premiums.
o Enjoy the welfare policies according to the company's regulations. Regular training and professional improvement.
[Vietnamese]
