English
Processing
Popular industry
Level
Deadline
19/01/2026
Amount of Vacancies
1 people
Gender
No gender requirement
Experiences
Degree
no formal education required
Workplace
Industry
- Job description
+) Mission:
Monitor, periodically check and handle errors and problems arising during software operation.
+) Responsibilities:
Answer questions, provide instructions on how to use the software for hotel staff; Support users in troubleshooting software-related problems; Participate in the development, testing and deployment of new software versions; Ensure the integrity and security of data in the software; Perform data backup and recovery when necessary; Create user manuals and technical documents related to the software; Update documents when there are changes or software upgrades; Ensure the software system operates stably, meeting the needs of the hotel and users; Directly repair, maintain and install hotel management software systems (operating systems, application software) for servers and sub-machines; Responsible for recording and storing all relevant data of the department; Propose and proactively seek ideas to improve the maintenance operations of the hotel management software system; Provide guidance and support for operating the professional software system for staff of hotel departments: Smile FO, POS, HRM, BO; Receive feedback on software problems from staff of departments and promptly handle them.
+) Authority: Propose solutions to improve and upgrade software to meet the increasing needs of the hotel.
- Qualification requirements: Major in information technology or business administration, knowledge of hotel management software and problem solving skills. Knowledge of Microsoft SQL, Windows Server, Active Directory and other hotel management software; Proficiency in office software, experience, skills in troubleshooting and maintaining hotel management software;
- Experience requirements: At least 05 years of experience working as a Hotel Management Software Maintenance Technician
- Other requirements (if any): Good communication skills, internal and external relations, good problem solving, working well in a high-pressure environment, high sense of responsibility. Fluent in Chinese for easy communication. Need to master the features and functions of the software, including booking management, guest management, inventory management, sales management (POS), reporting, integration with other systems. Understanding of how to work with databases (SQL, NoSQL) to query, edit and manage data related to the software.
- Job position: Technical worker
Job title: Information and communication technology user and operation support technician/ Industry code: 351 (Hotel management software maintenance technician)
Quantity: 01 person
Working location: No. 212 Luong The Vinh, Thanh Xuan Ward, Hanoi City, Vietnam
Working time: From October 15, 2025 to October 14, 2027
Recruitment period: From September 12, 2025 to September 17, 2025
Form of employment: Labor contract
Company size
10 - 19 people
Contact
HAI BÀ TRƯNG
Address
301 Đội Cấn, Phường Ngọc Hà, Thành phố Hà Nội, Việt Nam
Website
