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Recruitment CONSULTANT &AMP; CUSTOMER SERVICE at Ha Noi - CP Giáo Dục Educap Việt Nam

10,000,000 - 20,000,000 VND 0 VND

10,000,000 - 20,000,000 VND

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Level

Deadline

01/07/2025

Amount of Vacancies

1 people

Gender

Female

Experiences

From 1 to 2 year

Degree

associate degree

Workplace

Industry

Service - Educations

1. Main roles and tasks of human resources at Educap

2. Professional duties

Consulting training courses

Introduce in detail and accurately the Company's TESOL courses and training products to customers.
Answer all customer inquiries quickly, friendly and professionally.
Assess customer needs and provide the most appropriate course solution.

Customer care

Manage and update customer information on the Company's system
Support customers throughout the learning process, ensuring an effective and satisfying learning experience.
Receive and promptly handle customer complaints, requests or problems.

Customer Development

Conduct search activities and approach potential customers through multiple channels (offline and online)
Build, maintain and develop positive relationships with current and potential customers
Take advantage of opportunities to cross-sell and up-sell.

Update information and knowledge

Master the Company's policies, programs and products to provide effective advice.
Monitor market trends, customer needs and competitors to improve consulting effectiveness

[Vietnamese]