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CÔNG TY TNHH CARROT GLOBAL VIỆT NAM - [HCMC] Korean Speaking Customer Service Manager

Recruitment [HCMC] KOREAN SPEAKING CUSTOMER SERVICE MANAGER at Ho Chi Minh City

25,000,000 - 40,000,000 VND 0 VND

Recruitment [HCMC] KOREAN SPEAKING CUSTOMER SERVICE MANAGER at Ho Chi Minh City

25,000,000 - 40,000,000 VND

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Job information
Company information

Recruitment Information

Level

Manager

Deadline

30/07/2024

Amount of Vacancies

1 people

Gender

No gender requirement

Experiences

From 3 to 10 year

Degree

bachelor degree

Workplace

Ho Chi Minh City

Industry

Sales / Business - Customer service ; Manufacturing/Engineering - Quality management (QA / QC)

Job Description

Job description

Company Description

CARROT Global is helping our clients - the Korean biomedical-tech company to recruit the Korean Speaking Customer Service Manager for their new branch in District 3, HCMC, Vietnam .

Client's Profile

A global leader in body composition technology, founded in the 1990s, expanding from a small biotech startup in South Korea to a multinational corporation with a presence in worldwide.

Role Description

This is a full-time on-site role for a Customer Service Manager for CARROT Global Vietnam's client. The Customer Service Manager will be responsible for ensuring Quality Assurance and Repairing of Equipment after-sales by managing and overseeing the customer service team. This includes providing excellent customer support on quality assurance & equipment repair, resolving customer issues, and maintaining strong communication with customers. The role is located in District 3, Ho Chi Minh City.

Responsibility

Main role : Quality Assurance and Repairing of Equipment and Solutions after-sales.
Team Leadership : Manage and lead a team of customer service representatives.
Customer Interaction : Handle escalated customer inquiries, complaints, and complex issues.
Process Improvement : Continuously improve customer service processes and procedures.
Performance Metrics : Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
Training and Development : Train new staff and provide ongoing coaching.
Collaboration : Work closely with other departments to enhance overall customer experience.

Qualifications

Education : A bachelor's degree is often required.
Experience : Typically requires at least 5 years of experience in customer service management role or related roles.
Strong communication Skills : Excellent verbal and written communication skills.
Problem-Solving : Ability to handle challenging situations and find effective solutions.
Leadership : Strong leadership and team management skills.
Industry Knowledge : Familiarity with the specific industry or product/service being supported.
Language :