- Supervising a dynamic team to support transcosmos’ Client managed services to team members through rostering, monitoring, briefing, coaching, and others.
- Making strong assurance of cascading updates from Client to CS agents in timely and accurate manner.
- Taking decision about problems that occurred in the entire program that supports service Contact Center transcosmos’ Client and its analysis.
- Flagging to Project Supervisor for any abnormalities in operation
- Rendering best support and sharing best practices to agents for maintain up-to-par standard and work efficiency.
- Voluntarily taking inbound calls or digital contacts to support operation
- Voluntarily making outbound calls to handle escalation cases
- Taking part in improving quality of all units in CRM & CX within agreed development period
- Being responsible for updates product/program into system for customer service (function Employee Support).
- Provide Activity Report as Team performance report daily, weekly and monthly bases.
The measure of our client companies’ satisfaction is the measure of value in our company’s existence.
We truly aspire to offer client oriented outsourcing services.
Transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services.
It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations.
Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.
The measure of our client companies’ satisfaction is the measure of value in our company’s existence.
We truly aspire to offer client oriented outsourcing services.
Transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services.
It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations.
Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.
