Phạm vi công việc:
- Trả lời các cuộc gọi đến từ khách hàng để nhận đơn đặt hàng, trả lời các câu hỏi và thắc mắc, xử lý các khiếu nại
- khắc phục sự cố và cung cấp thông tin trong ngành du lịch (Đặt phòng khách sạn, đặt tour du lịch, Eticket…)
Nhiệm vụ:
- Thực hiện các hoạt động hàng ngày trong dịch vụ khách hàng
- Mang đến những dịch vụ hoàn hảo cho khách hàng
- Tiếp nhận và trả lời tất cả các yêu cầu đến qua: điện thoại, email, Facebook, trò chuyện, khác khi cần thiết.
- Mở ra cho các ý tưởng và giải pháp sáng tạo để nâng cao năng suất của nhóm
The measure of our client companies’ satisfaction is the measure of value in our company’s existence.
We truly aspire to offer client oriented outsourcing services.
Transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services.
It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations.
Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.
The measure of our client companies’ satisfaction is the measure of value in our company’s existence.
We truly aspire to offer client oriented outsourcing services.
Transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services.
It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations.
Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.
