Scope of work:
- Answer incoming calls from customers to take orders, respond to questions and inquiries, handle complaints
- Troubleshooting and providing information in the tourism industry (Hotel booking, tour booking, Eticket…)
Mission:
- Perform daily activities in customer service
- Deliver excellent services to customers
- Receive and respond to all incoming requests via: phone, email, Facebook, chat, other as needed.
- Open to creative ideas and solutions to improve team productivity
The measure of our client companies’ satisfaction is the measure of value in our company’s existence.
We truly aspire to offer client oriented outsourcing services.
Transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services.
It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations.
Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.
[Vietnamese] The measure of our client companies’ satisfaction is the measure of value in our company’s existence.
We truly aspire to offer client oriented outsourcing services.
Transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services.
It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations.
Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.
