Working place: Ha Noi
At first, you will work remotely full time. After setting up the office, you will work fulltime at the office.
POSITION: Japanese Customer Success SpecialistSaaScum Admin
Job Scope
Japanese Customer Success:
- In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows.
- Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules, etc.)
- Support smooth service implementation and operation (implementation meetings with contracting companies, etc.)
- Understand the approver, decision maker, and approval flow, and work autonomously to design scenarios up to the next renewal and reach a renewal agreement
- Onboarding activities in collaboration with account managers, etc. for large-scale customers
- Identify new onboarding methods and product use cases, share with customer success organization and sales, and provide feedback to development and products
- As a customer success specialist, you will be involved in a wide range of products and propose new products and new functions to existing contract customers.
Requirement
- Uni grads
- 25-35 years old, female
- Japanese N1 or Upper N2
- English intermediate
- Over 3 years experience as IT communicator or PM or relevant positions
- Can handle admin tasks
Better
- Experience in structurally breaking down customer work and proposing solutions
- Sales/consulting experience in the IT industry (BtoB SaaS sales, IT consultant, package implementation manager, etc.)
- Experience planning and promoting business improvement using IT
Mindset
- Those who can proactively take on challenges with a growth mindset without limiting their own scope of work
- Those who can always think and drive from the customer or user's perspective
- Those who are interested in unknown areas and can create opportunities through proactive activities
- Those who can work with a strong sense of ownership
- Those who have high GRIT (ability to follow through) and can pursue results
Salary : upto 1500$ Gross
Working time: Mon - Fri: 9h00-18h00
Other Benefits
- Competitive salary package, including full insurance coverage. Annual performance review: twice/ year
- 13th-month salary Bonus
- Remote/ Hybrid working
- 18 days of leave: 12 days of annual leave, 6 days of New Year Leave
- Premium Healthcare Insurance Package starting from day one
- Annual Health Check-up
- Excellent career development opportunities, with exposure to and experience in the latest technologies
- Patents and Inventions bonus
- Company trip, Year-End Party, Gifts for Tet/ Holidays
- MacBook Pro is provided
