• Consulting, answering questions, asking customers about the company's products on FB & INS, e-commerce pages
• Contact customers when they see customers commenting on their purchase needs, confirming and closing sales orders on FB & INS, e-commerce pages
• Place orders when customers close orders, pack and send goods to customers according to packing regulations
• Handling problems arising from delivery orders: shipping, orders...
• Handling customer complaints related to orders on the assigned online channel
• Perform customer care activities through assigned tools
• Daily, weekly, monthly sales activity reports
