Processing
Level
Deadline
18/07/2025
Amount of Vacancies
1 people
Gender
No gender requirement
Experiences
Degree
associate degree
Workplace
Industry
A. Order processing
Call to confirm order based on available data: check information, product, address, payment method, delivery time.
Further advice on features and warranty if needed.
B. Customer care
Consulting throughout the purchasing process: products, returns, payment.
Instructions for use via pictures, videos or direct calls.
Old customer service: upsale, recommend suitable products, send periodic care messages.
C. Handling of arising issues
Respond to support requests via Zalo/Fanpage, provide images and quotes if needed.
Page live: reply to messages, record and forward special requests.
D. Reporting & Coordination
Update daily closing reports and customer feedback.
Coordinate with shipping and marketing departments to handle arising issues and customer information.