work content
- Welcome guests to the hotel with a warm welcome, take care of their questions and answer them when needed by phone as well as in person.
- Inform guests of services, rates, and reservation needs. Also make sure canceled bookings are made immediately upon receipt of the request.
- Building good relationships with customers, creating a comfortable and friendly atmosphere in communication. Able to communicate well and solve problems to ensure a good image of the hotel in the eyes of customers.
- Keep records and related documents in a clear, scientific way to ensure smooth work.
- Maintain hygiene, order, and orderliness in the workplace, which is always clean and tidy.
- Directly make and track the booking process of guests by phone, in person, on the booking page. Ensure the maintenance of the hotel's business takes place promptly and quickly.
- Report damage problems, repair needs to the Head of Department to promptly repair, ensure the comfort and satisfaction of guests.
- Comply with hotel regulations and policies.
- Details will be discussed directly during the interview.
JOB DESCRIPTION
- Receive guests to the hotel by greeting them warmly, and attend to their inquiries and also answer inquirers over the phone.
- Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations canceled are effected immediately to avoid confusion.
- Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very polite manner to protect the image of the hotel.
- Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
- Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running.
- Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
- Enforce rules and policies of the hotel.
- Details will be discussed during interview.
Le Bonheur là một khách sạn boutique tọa lạc tại trung tâm khu đô thị Sunset Town rực rỡ của Phú Quốc. Khi đến với Le Bonheur, các vị khách của chúng tôi sẽ được đắm chìm vào không gian cổ điển pha lẫn sắc màu của phong cách Ý, mang đến cho Quý khách một trải nghiệm tuyệt hảo như thể đặt chân đến bờ biển Amalfi xinh đẹp. Chúng tôi - với cương vị một khách sạn 3 sao mong muốn đem đến cho những vị khách quý giá của mình lòng hiếu khách vô biên, một kỳ nghỉ ấm áp, yên bình và thoải mái. Slogan của chúng tôi "Que Du Bonheur" - Những gì chúng tôi có thể làm là lắng nghe những nhu cầu riêng biệt của Quý khách và làm cho nó trở nên hoàn hảo nhất có thể để Quý khách chỉ có những kí ức hạnh phúc khi trải nghiệm tại Le Bonheur.
Le Bonheur is a boutique hotel located in the heart of the vibrant Sunset Town urban area of Phu Quoc. When coming to Le Bonheur, our guests will be immersed in the classic space mixed with the colors of Italian style, giving you a wonderful experience as if you have set foot on the beautiful Amalfi coast. . We, as a 3-star hotel, wish to offer our precious guests boundless hospitality, a warm, peaceful and comfortable stay. Our Slogan "Que Du Bonheur" - What we can do is listen to your unique needs and make it as perfect as possible so that you only have happy memories when experience at Le Bonheur.
