Processing
Popular industry
Level
Deadline
02/01/2026
Amount of Vacancies
2 people
Gender
No gender requirement
Experiences
Degree
bachelor degree
Workplace
Industry
Job description
The project provides Microsoft Japanese customers with the most professional technical support services in the process of building, configuring and maintaining systems/products in Dynamics suite. The project customers are from local Japan. The team will work with Microsoft's top technical support engineers globally to provide technical support services to Japanese customers by telephone, e-mail and remote assistance, so as to ensure customers' continuous recognition and satisfaction with Microsoft's products and services.
Every member of the project team is responsible for providing the best service and helping other members of the team grow rapidly. Build an effective platform so that every colleague can give full play to their best abilities, help others and build their own influence.
YOU WILL:
Response & Service Delivery
- Participate in Business Review meetings, present operation results, collect feedback and address concerns.
- Use tools and strategies to monitor the performance of a team. Analyze non-satisfied cases, find root causes, work out action plans and monitor execution. Serves as the first line of management escalation.
- Tracks resolution speed and removes roadblocks (eg, skill gaps, unclear process) preventing issues from being resolved.
- Analyzes the business impact and collaborates with different stakeholders to ensure the right resources are engaged proactively.
- Drive customer satisfaction when using Microsoft products and share customer success stories that have positive impact to customers business.
Team Operation Management
- Analyze team readiness strategy proactively, ensuring the team has the correct readiness plan on both tech non-tech parts (such as compliance, service skill, etc.).
- Ensure team members follow Microsoft & Itechwx compliance and security policy.
- Identifies potential risks and implements optimized process to mitigate the risks.
- Maintain positive relationship with all team members, drive positive team morale.
REQUIREMENTS
Fluent in Japanese and English.
Excellent communication skills.
Have experience in managing the size from 50, can lead the team independently.
Experienced in service industry
Strong pressure resistance can respond quickly to customer and internal needs.
Have customer service experience, familiar with customer service business will be preferred.
Strong interest in IT industry
Salary(VND: up to 50 Gross (nego)
Working time: 8:00 AM 5:00, Mon - Fri
Benefit:
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities
Company size
20 - 99 people
Contact
Ms Ngoc
Address
485B Nguyen Dinh Chieu, Phuong 2, District 3, HCMC
Website
