Job description
1. Develop after-sales service plan, cooperate with agents to maintain after-sales service network;
2. Be responsible for training and managing agents, so that the agent's service system operates according to the airline's unified requirements;
3. Provide service standards, so that all customers can enjoy consistent and high-quality services from agents;
4. Handling complaints, improving customer satisfaction rate, monitoring agency service efficiency;
5. Perform day-to-day management, supervision, coordination and assessment of agents;
6. Building spare parts system and working process, managing spare parts warehouse.
Candidate Requirements
• University degree in automotive engineering or related discipline;
• Having more than 5 years of experience in managing after-sales service;
• Priority is given to those who are able to develop the after-sales service market and have experience in building systems from the beginning;
• Fluent in English or Chinese
Right
• Working time: Monday to Friday, off Saturday, Sunday
• Attractive salary, bonus for quarterly and annual business results (many months of salary)
• Participating in social insurance with full salary from probationary month, birthday, Tet holiday, filial piety, health check
• Have the opportunity to participate in intensive training courses in China and other countries around the world
• Young and dynamic environment with many opportunities for personal development
SAIC Motor Corp., Ltd. là nhà sản xuất ô tô thuộc sở hữu nhà nước của Trung Quốc có trụ sở chính tại Thượng Hải. Được thành lập vào năm 1955, tập đoàn hiện là nhà sản xuất ô tô quốc doanh lớn nhất trong “Big Four” của Trung Quốc.
Tập đoàn sản xuất và bán các loại xe mang thương hiệu riêng của mình, như Maxus, MG, Roewe, Baojun, Wuling, Feifan, IM, cũng như các liên doanh mang thương hiệu nước ngoài như SAIC-Volkswagen (Volkswagen, Skoda, Audi) và SAIC-General Motors (Buick, Chevrolet, Cadillac).
Tập đoàn hiện là một công ty Fortune Global 100. SAIC Việt Nam là công ty con của SAIC Motor, kinh doanh sản phẩm ô tô MG tại thị trường Việt Nam.
SAIC Motor Corp., Ltd. is a Chinese state-owned automobile manufacturer headquartered in Shanghai. Founded in 1955, the group is now the largest state-owned car manufacturer in China's "Big Four". The group manufactures and sells its own branded vehicles, such as Maxus, MG, Roewe, Baojun, Wuling, Feifan, IM, as well as joint ventures with foreign brands such as SAIC-Volkswagen (Volkswagen, Skoda, Audi) and SAIC-General Motors (Buick, Chevrolet, Cadillac). The Group is currently a Fortune GlobalSAIC Vietnam company, a subsidiary of SAIC Motor, trading MG automobile products in the Vietnamese market.
