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CÔNG TY TNHH ANTSOMI VIỆT NAM - Fresher/ Junior Customer Success

Recruitment FRESHER/ JUNIOR CUSTOMER SUCCESS at Ho Chi Minh City

3,000,000 - 14,000,000 VND 0 VND

Recruitment FRESHER/ JUNIOR CUSTOMER SUCCESS at Ho Chi Minh City

3,000,000 - 14,000,000 VND

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Job information
Company information

Recruitment Information

Level

Employees

Deadline

22/03/2024

Amount of Vacancies

2 people

Gender

No gender requirement

Experiences

No experience require

Degree

bachelor degree

Workplace

Ho Chi Minh City

Industry

Sales / Business - Customer service

Job Description

Fresher/Junior Customer Success Executive
Who We Are
With the mission of transforming everyday businesses, Antsomi is a marketing technology company building the first artificial intelligence-enabled customer data platform, CDP 365, in Southeast Asia, empowering companies to unify and activate their customer data.
Your Role
The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we are providing amazing service experiences along with a great product for our customers. As a Customer Success Executive, you will report to the Customer Success Manager and will support the adoption, retention, and growth of our customer base.
Key Responsibilities

Along with the Customer Success Manager, you will help own the relationship with our customer base, which includes: initial onboarding and training, increasing adoption, overall retention, and ongoing satisfaction.
Be the customer's first point of contact. You are their advocate and champion and work directly with our product team to help improve CDP365 (feature requests, improvements, bugs)
You will help customers maximize the value of CDP365 with absolute knowledge of the product
High levels of quality customer engagement ensure they reach success as soon as possible
A continuous approach to actively growing the community of customers
Identify opportunities for growth by relaying information back to the sales team
Respond to support queries, provide answers, and be the go-to guide
Management of CDP365 and other platforms related to delivering customer success
You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
Along with the Customer Success Manager, you will help to identify and resolve challenges with product adoption encountered by our customers

Who We Want

A minimum of 3 - 6 months of relevant experience in a customer-facing role
Technical skills required, as they relate to the use of the product or service
An individual that is passionate and highly motivated to meet and exceed both personal and professional targets
Meticulous in your approach whilst having the ability to prioritize workload, administer the management of many tasks at once, with a calm and level-headed approach
Highly adaptable and quick to learn new information
Strong listening skills and ability to understand others' viewpoints
Possess a strong work ethic and relentless attitude to achieve success
High levels of tenacity and desire to go above and beyond
Open to a culture of innovation, professional development, and collaborating with others in a team
Importantly, an honest and transparent attitude to work and others
Educated to degree level or equivalent.
Good English speaking and writing skills.

What We Offer:

Opportunities to grow. You get to propose your ideas and see them through
Attractive Salary & Bonus
To be provided with modern equipment, laptop... necessary to improve work efficiency.
Opportunities for professional training
Social insurance, health insurance policies, and other benefits in accordance with the Labor Code
Parking allowance, lunch included
Free snacks and beverages are available in the office.
Monthly party, team building yearly.
Working day: From Monday to Friday | 08:30-18:00

How to apply

With the mission of transforming everyday businesses, Antsomi is a marketing technology company building the first artificial intelligence-enabled customer data platform, CDP 365, in Southeast Asia, empowering companies to unify and activate their customer data. [Vietnamese] With the mission of transforming everyday businesses, Antsomi is a marketing technology company building the first artificial intelligence-enabled customer data platform, CDP 365, in Southeast Asia, empowering companies to unify and activate their customer data.