- Reminder for maintenance and appointment: Promote maintenance reminders and expand the appointment system for customers.
- Prepare appointment: complete the preparation of tools and supplies for taking customer appointments
- Receiving guests: Collecting customer and vehicle information, checking at the car with the customer. Define customer requirements and related information. Make spreadsheets and forecast time for repair requests, explain to customers the repair items. Get the customer's consent, create a repair order.
- Production: Based on the skill map to distribute work to the appropriate auditors. Monitor work progress and handle arising problems
- Car delivery: Complete the paperwork, explain the work done. Remind customers of the next service and encourage customers to book an appointment. Instruct customers on payment procedures. Car delivery with customers
- Follow up after repair: Prepare information and documents related to customers to contact. Collect feedback from customers. Summarize and report to the service CV team leader at the end of the week, the end of the month
- Coordination of service marketing activities.
- Implement service programs for fleet customers
- Coordinate implementation of PDI process and new vehicle delivery
- Work closely with spare parts staff to do the job well
- Performing KAIZEN work in the process of working, showing teamwork at work
[TOYOTA DŨNG TIẾN PHÚ YÊN]
Hotline: 1800 78 9999
Website: toyotadungtien.vn
Fanpage Chính Thức: Toyota Dũng Tiến Phú Yên
[Vietnamese] [TOYOTA DŨNG TIẾN PHÚ YÊN]
Hotline:
Website: toyotadungtien.vn
Fanpage Chính Thức: Toyota Dũng Tiến Phú Yên
