JOB DESCRIPTION
1. POSITION PURPOSE
To process administrative affairs of Claim section.
To archive claim files;
Complete specific tasks in Claims section as assigned by Claims Manager.
2. PRINCIPAL ACCOUNTABILITIES
To process administrative tasks of Claim section including Ingenium, workflow and CSP process;
Implement other related duties requested by line manager and other functional departments in the company.
Maintain a good claim record experience for the company. improving Claims process.
3. WORKING RELATIONSHIP
Maintain good relationship with direct Manager, the sales force and other staff;
Communicate clearly, politely, professionally with relevant bodies;
Maintain good helpful relationship with claimants and diplomatically deal with difficult claim the maintenance of the company's reputation.
4. CHALLENGES
Ensure that all claims are handled with agreed service standards;
Ensure that clear and timely communications are made to sales force in relation to claim handling and payment;
Make sure the work done is customer - focused;
Work under high pressure.
[Vietnamese]
