■Job description
– Live chat with customers via the support platform to familiarize them with the product or answer questions related to the product
– Work directly with the technical team if customers are having problems with the product (bug, feedback, request ...)
– Synthesize customer opinions and actively discuss with the development team to make the product better
REQUIREMENTS
– Minimum 1+ years' experience in Customer Support
– English: Good (Effective written communication skills)
– Patience, attentiveness and goal-oriented focus.
– Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
– Knowledge about e-commerce is a plus
– Knowledge of HTML/CSS is a plus
– Knowledge of Shopify is a plus
■Salary：$ $
WORKING CONDITION
Working time：MonFri ::,
Bonus：1
Review salary：2 times/year
Insurance ：Pay full salary or according to the law (Depending on the candidate)
Gasoline ：yes
■Other Benefits：
- Consider salary increase 2 times/year.
- Bonus for work results and bonus according to product sales
- Participate in new projects to solve real problems of customers
- There is a promotion route and training by experienced devs to improve the level
- Company trip every year.
- Other benefits:
+ Lunch money
+ Car deposit
+ Birthdays
+ Support for house rent or buy a house and buy a car
+ Buy preferred shares of the company
- Paid insurance after signing the official contract: Full payment or according to the law (Selected employee)
...
[Vietnamese] Công ty VIỆC ƠI là công ty Tuyển dụng nhân sự thứ ba với 100% vốn của NHẬT BẢN với môi trường trẻ năng động, dễ thương và vô cùng thân thiện. Đây là nơi sẽ giúp bạn biết thêm nhiều kiến thức về nhân sự cũng như nâng cao các kỹ năng mềm của bản thân.
![Việc Ơi Japan Client - [Cau Giay/HN] Customer Sucess Specialist](https://cdn.viecoi.vn/public/images/rand/cm-03.webp)
