Service desk (40%):
• First point of contact and day-to-day technical support to end users, including access service.
• Responds to Level 2 support (Global Center IT) and works with Level 3 support vendors (e.g. Microsoft, IBM…).
• Ensure reports on IT processes and activities are done.
• Identify and recommend solutions for trouble issues which affect multiple clients, including working with IT vendors.
• Creates temporary solutions until permanent solutions can be implemented.
• Diagnoses and resolves client workstation and mobile device hardware and software issues.
Technical support (30%)
• Ensure that all technical resources are available for meetings that include video conferencing.
• Monitor and communicate system status.
• Diagnose and resolve client workstation and mobile device hardware and software issues.
• Create temporary solutions until permanent solutions can be implemented.
• Participate in deployment of new or upgrade information technology and infrastructure projects
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Security (30%)
• Adhere to the integrity of controls, regulations and guidelines.
• Review operation processes to ensure consistent approval and compliance.
• Make recommendations and changes as appropriate.
• Network Security management – firmware upgrade/patch management
• Perform backup and recovery
Project planning
Inventory management
Service level management
Training
Documentation
Communication / consulting
Coaching / Mentoring
ngo
là công ty Công ty đa quốc gia đang hoạt động lĩnh vực IT Phần cứng, Mạng tại Hà Nội. Hiện tại chúng tôi đang cần tuyển vị trị trí "Senior IT officer" với các kỹ năng như Tiếng Anh, Windows, Windows Server. Bạn sẽ được hưởng các chế độ phúc lợi như Chế độ bảo hiểm, Thưởng doanh thu khi làm việc tại ngo
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