Job description
- Monitor operations and directly handle requests from departments and domains related to the use of the Core Insurance system and other assigned IT service systems.
- Coordinate with partners and related domains to resolve any errors that arise to ensure IT services meet the maximum requirements of all departments.
- Assist in testing, coordinating projects, and receiving handover of software products from the solution center and IT deployment projects.
- Review issued IT processes, manage and report on IT process compliance.
- Perform periodic (daily, monthly, annual) monitoring of SAP and non-SAP application systems.
Your skills and experience
- Bachelor's degree in Information Technology
- Minimum of 1 year of experience in supporting and operating systems and application software/Minimum of 2 years of experience in software development related work.
- Experience in providing software application support and level 1 user support.
- Preference for candidates with SAP system support experience.
- Insurance knowledge is an advantage.
Why you'll love working here
Being an Amazer at MBAL, you are offered:
- No working on the weekends (5 working days/week from Monday to Friday) and no overtime
- Competitive salary with annual review and performance bonus
- 100% official salary during the probation period
- MIC Premium Healthcare Insurance for each employee with his/her 03 dependents
- Provide Life Insurance & Cancer Insurance for the company's members
- Annual leave: 15 days/year
- Outstanding Wellness allowances
- Lunch/Mobile/Travel allowances
- Sponsored training and self-development opportunities (English, PMP, CSM, ITIL...)
- Modern facilities for convenient working.
- Specific benefits on the holidays of the Union (Company birthday, New Year's holidays, Mid-Autumn Festival, Vietnamese Family's Day - June 28, Vietnamese Children's Day - June 1, Women's Day - March 8 & October 20, …)
- Exciting company outings/events and team-building activities
- Supportive, international, dynamic working environment and talented, culturally diverse teams
- A large pantry full of snacks, drinks, and seasonal fresh fruit
