1. Purpose of the position
This position is an overall import and addition service operational. The role will be key interface between clients assigned and all relevant divisions, subcontractor. Be responsible for supervise, manage instruction orders and completing process as mentioned SOP.
2. Roles & Responsibilities:
Generally be responsible for managing the full import process from start to finish to achieve KPI asset
Liaising with oversea offices, other relevant departments and 3rd party vendor to arrange booking order.
Manage customer’s order instruction to ensure processing with oversea offices, relevant departments and 3rd party vendor.
Expediting / routine follow up on status of shipments to ensure that oversea, 3rd party vendor arrange to load, deliver goods as plan
Tracking of incoming, outcoming shipments to perform for customers goods in transit in the consignment data.
Attends to co-ordinates for inspection and necessary survey of abnormal goods during transit at airport, seaport along with oversea offices, airline, shipping line, survey, insurance. Files claim and follow up for outcome from airline, shipping line and insurance.
Escalates any unresolved issues or risks to next management level
Sending shipment list and report data to customer timely as per SOP specific.
Verifies oversea invoice to approval and posting in CW1 systems
Checking and verifies 3rd party invoice obtain approval from respective department head and forwards these to finance for payment.
Filing and keeping records of shipment documents
Any other duty that may assigned by manager and the company.
YÊU CẦU CÔNG VIỆC
Management skills: Good customer management and problem-solving skills.
Personality traits: Proactive, resourceful, responsible, independent and assertive. A good team player.
More thanyears experience in logistics/ forwarding industry; Knowledge of local and overseas custom and regulations; Basic geography knowledge;
Must be able to read, write and speak English fluently
Respond promptly and professionally to customer needs
Identify and resolve a problem in a timely manner
Follow policies and procedures and able to understand laws, rules and regulations in areas of assignment
Experienced in CW1 system is a plus
Dsv Air And Sea
là công ty Trách nhiệm hữu hạn đang hoạt động lĩnh vực Xuất nhập khẩu tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "Custom Operation (Customer Service Specialist)", "Sea Import Staff - Freight Forwarding". với các kỹ năng như Giám Sát, Project Manager, Nhiệt Huyết .Bạn sẽ được hưởng các chế độ phúc lợi như Chăm Sóc Sức Khỏe, Chế độ bảo hiểm khi làm việc tại Dsv Air And Sea
.
dsv air and sea
là công ty Trách nhiệm hữu hạn đang hoạt động lĩnh vực Logistics/ Xuất nhập khẩu tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "Custom Operation (Customer Service Specialist)", "Sea Import Staff - Freight Forwarding". với các kỹ năng như Giám Sát, Project Manager, Nhiệt Huyết .Bạn sẽ được hưởng các chế độ phúc lợi như Chăm Sóc Sức Khỏe, Chế độ bảo hiểm khi làm việc tại dsv air and sea
.
