Nội dung công việc:
The role of IT Application Support with a focus on CRM using Salesforce Lightning version involves:
- Setting up and training new users on the Salesforce CRM system and creating related documentation.
- Confirming requirements through cross-functional team discussions and adhering to best practices during the entire process.
- Managing enhancement and support requests, resolving issues, and performing administrative tasks, including user setup and permissions.
- Configuring rules, workflows, and performing bug fixes and Apex coding where applicable.
- Collaborating with team members and external service providers for enhancements and integrations.
- Administering and maintaining the application with proper controls and permissions, ensuring security and data access limits.
- Standardizing processes and continuously improving them across different countries.
- Planning and implementing projects or enhancements, supporting regional deployment.
- Designing and maintaining business reports and dashboards, keeping up with application updates.
- Engaging with stakeholders to gather requirements and map them to Salesforce solutions.
In summary, the role involves comprehensive support and training for the Salesforce CRM system, efficient collaboration with teams, and maintaining secure and standardized processes.
Requirements
- A bachelor's degree in business, computer science, or a related field would provide a solid foundation for understanding the business and technical aspects of Salesforce.
- Proficiency in using Salesforce, including data entry, customization, and reporting.
- Possess relevant certifications such as Salesforce Certified Administrator or Salesforce Certified Analytics Cloud Consultant; and can demonstrate your knowledge and expertise in using Salesforce.
- Possessing other IT related certifications has an added advantage.
- Proven experience in managing and enhancing capabilities and functionalities of the Salesforce platform.
- Familiarity with CRM concepts and sales processes.
- Strong analytical skills to understand and interpret data and identify trends and insights.
- Knowledge of data analysis tools and techniques, such as Excel, SQL, or data visualization tools like Tableau.
- Excellent communication skills to effectively convey insights and recommendations to stakeholders.
- Practical knowledge navigating in ERP and integrations.
- Attention to detail and accuracy in managing data and generating reports.
- Problem-solving skills to identify issues and find solutions within Salesforce.
- Ability to work collaboratively with cross-functional teams and understand their needs for data analysis.
- Adaptability and willingness to learn and adapt to new features and updates in Salesforce.
- Time management skills to efficiently prioritize tasks and meet deadlines.
Benefits:
- Attractive salary and bonus
- 5-day working week: Monday to Friday
- Local and overseas product training provided
- International and stable work environment
- Good career development opportunities
- Annual team-bonding event
- Healthcare Insurance
