- Manage SAP ticket on Service Desk and coordinate with ITBP team and AMS vendor to deliver IT service within SLA (Service Level Agreement).
- Closely work with Internal ITBP and business user to support SAP daily operation relating to report/enhancement.
- In-charge of develop new ABAP report/enhancement or modify the existing report/enhancement. (Be Project Assistant/ Manager for all projects related to FICO/PS from discovering stage to building network, managing the project timeline, engaging stakeholders, testing till launching and change management)
- Follow the IT Service Management process to deliver high-quality IT services and within SLA.
- Resolve Incidents & manage problems relating report/enhancement in compliance with IT Information Library / Control Objectives for Information and related Technology (COBIT)
- Ensure the compliance with IT policy and effective execution of IT Governance.
- Join in together with Infrastructure team to develop contingency plan (backup plan) for applications and performance tests.
- Cooperate with other IT functions to implementing IT projects to deliver expected value
acacy vietnam
là công ty Trách nhiệm hữu hạn đang hoạt động lĩnh vực IT Phần mềm tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "IT Business Partner Execitive", "IT Executive - SAP Support (ABAP và FICO)". với các kỹ năng như SAP .Bạn sẽ được hưởng các chế độ phúc lợi như Chăm Sóc Sức Khỏe, Môi Trường Chuyên Nghiệp khi làm việc tại acacy vietnam
.