Job Purpose:
-Deal directly with customers either by telephone, electronically (email/Chat)
-Perform customer verifications
-Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization
-Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
-Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
-Follow up with customers to ensure high-level satisfaction and determining future requirements
-Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
-Process orders, forms, applications and requests
-Record details of inquiries, comments, complaints and actions taken
-Communicate and coordinate with internal departments
-Follow up on customer interactions
-To perform ad hoc duties assigned by team leader when needed
Key Technical Skills and Knowledge:
-Service minded personnel with interest in helping and working with customers
-Should be able to ameliorate customer service skills
-A positive individual with a `can do', results driven approach and attitude
-Ability to deliver high levels of service with minimal supervision
-Ability to work as part of a team, support colleagues and promote excellent team spirit
-Demonstrate trust, openness and respect in dealings with people
-Keen to develop themselves and learn new skills
-Good problem-solving skills with calm and patient attitude
-Able to handle customer complaints and deal effectively with upset customers
-This job will require immediate relocation to Cambodia.
Benefits:
-30 Annual Leaves per year
-Monthly Living Allowance starting from 150$
-Annual Performance Bonus payout
-Daily working meal allowance 10$/day
-Free housing provided by company
-Oversea employment working visa provided
-Flight tickets provided for relocation
-Training and Self developing classes
-Medical, dental and insurance cover as per company’s policy
global b2b consultancy là công ty 100% vốn nước ngoài đang hoạt động lĩnh vực Marketing tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "Chuyên viên Marketing (Fresher Marketing Executive) - Net Salary 28 Million VND" với các kỹ năng như Tiếng Anh, Marketing. Bạn sẽ được hưởng các chế độ phúc lợi như Chăm Sóc Sức Khỏe, Thưởng doanh thu khi làm việc tại global b2b consultancy.
