The Opportunity
We are seeking a dedicated Customer Success Staff to be our clients' post-launch expert. You will be responsible for system training, creating user guides, and proactively solving customer challenges through strategic check-ins. This role involves coordinating closely with internal teams to resolve issues and occasionally assisting Sales with product demos.
Job description
- Provide post-implementation support and training to clients on system usage.
- Conduct follow-up meetings to understand customer challenges and suggest effective solutions.
- Support the sales team with product demos and client presentations.
- Create and update user manuals or documentation as needed.
- Coordinate with internal departments to resolve customer issues promptly.
- Maintain strong client relationships and ensure high satisfaction levels.
- Occasionally travel to client sites for direct support or seminars.
Requirement
Must Have:
- Bachelors degree in relevant field
- Strong communication and problem-solving skills
- Growth mindset and willingness to learn
- Able to think from the customers perspective and act proactively
- Sincere, responsible, and team-oriented personality
- Interest in consulting and technology
Languages
- Proficiency in Japanese (JLPT N2 or higher)
- Good English communication skills (both verbal and written)
Nice to Have
Have experience in negotiating with customers.
Salary : 20M - 35M VND (Gross)
Working time: Mon - Fri: 9h00-18h00, Onsite office full-time
Other Benefits
- Competitive salary package, including full insurance coverage.
- Annual performance review: twice/ year.
- 13th-month salary Bonus.
- 18 days of leave: 12 days of annual leave, 6 days of New Year Leave.
- Premium Healthcare Insurance Package starting from day one.
- Annual Health Check-up.
- Excellent career development opportunities, with exposure to and experience in the latest technologies.
- Patents and Inventions bonus.
- Company trip, Year-End Party, Gifts for Tet/ Holidays.
- MacBook Pro/laptop is provided
![[Yên Hòa, HN]_Customer Success Staff - Up to 35M](https://cdn.viecoi.vn/public/images/rand/thums-ns-04.webp)
