About us: Goly Vietnam is a start-up company in the field of BPO & Biotechnology, aiming
to promote innovative products of Vietnam origin to worldwide customers
Job Brief: Are you a fresh graduate who is looking for an opportunity to develop a career in work
that brings challenges and makes a difference, within a flexible and supportive environment Our
enthusiastic and dynamic Customer Care team now opens a new position for youth candidates who
are capable and share the same ambition.
This role is challenging as the company is growing rapidly while maintaining key-value drives,
which are efficient operation, effective products, and highly-satisfied customer experience.
Position: Customer Care Executive
Location: 20 Nui Truc, Giang Vo, Ba Dinh, Ha Noi
Base Salary and bonus: 10 million VND + minimum 2 million VND
Other Benefits: As per the company’s policy.
Employment type: Full time
Job Industry: Biotechnology / Customer Care
Job duties & responsibility
● After training, possess a strong understanding of the nature of products, business
environment & regulation, customer service operation and communication
(including social network, email marketing)
● Promptly engage in customer queries and effectively address their issues/requests.
● Follow up customers’ experience after-sales.
● Monitor daily customers’ comments, feedback on media/social platforms.● Report daily sales orders from the marketplace platform.
● Ensure the highest levels of customer satisfaction are maintained all the time.
● Coordinate with other team members to resolve customers’ requests and follow up
efficiently.
● Cooperate with digital marketing team.
What we seek:
● Fluent English with IELTS ≥Graduated. No experience required.
● A team player who works well with existing members; creative but able to strictly follow
guidelines and must be able to work in intensive operation.
● Strong sense of responsibility and proactive work attitude.
● Ability to work flexible hours, late hours for the US/UK market.
● Familiar with Social network
Other requirements:
● Personal Laptop
Contact: Frank Ngo (Inbox for JD or send your CV to
thương mại dịch vụ goly việt nam
là công ty Trách nhiệm hữu hạn đang hoạt động lĩnh vực Sales/ Bán hàng tại Hà Nội. Hiện tại chúng tôi đang cần tuyển vị trị trí "Customer Care Executive", "Nhân Viên Hành Chính Nhân Sự". với các kỹ năng như Kỹ Năng Giao Tiếp, Tin Học Văn Phòng, Tiếng Anh .Bạn sẽ được hưởng các chế độ phúc lợi như Du Lịch, Chế độ bảo hiểm khi làm việc tại thương mại dịch vụ goly việt nam
.
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