LianLian Global, a cross-border payment platform that facilitates corporate or individual merchants and freelancers in receiving funds or making payments globally.
LianLian Global Vietnam is expected to serve most of the popular global E-commerce or freelance platforms such as: Amazon UK, Amazon JP, Ebay, Esty, Wish, Airbnb, Fiverr, Flexjobs, Upwork, etc.
We are looking for Business Strategic Executive/ Account manager to assist our customers with technical problems when using our products and services.
Job description:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Identify customer needs and help customers use specific features of our products
- Analyze and report product malfunctions and contribute to product improvement
- Update and expand customers’ databases and managing database records
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product and Marketing teams
Job Requirements:
years of experience as a Customer Support Specialist or similar CS role. Fresh graduates are also welcomed to apply
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and problem-solving skills
- Ability to multitask, prioritize and manage time effectively
- Proficient English skill
What we can offer:
- Attractive salary - Negotiable
- Opportunity to participate in training programs and develop yourself with a modern technology company and international team of LianLian Global
- Young, dynamic, friendly and professional working environment
LianLian Global, a cross-border payment platform that facilitates corporate or individual merchants and freelancers in receiving funds or making payments globally.
LianLian Global Vietnam is going to launch in Vietnam market in September 2021, starting from serving the first customers who are sellers on the Amazon Global selling platform. Then, LianLian Global Vietnam is expected to serve most of the popular global E-commerce or freelance platforms such as: Amazon UK, Amazon JP, Ebay, Esty, Wish, Airbnb, Fiverr, Flexjobs, Upwork, etc.
LianLian Global Vietnam not only provides payment related services but also sales management consulting, tax consulting and payment, connecting with the ecosystems of global partners, access to operational credit.
LianLian Global, a cross-border payment platform that facilitates corporate or individual merchants and freelancers in receiving funds or making payments globally.
LianLian Global Vietnam is going to launch in Vietnam market in September 2021, starting from serving the first customers who are sellers on the Amazon Global selling platform. Then, LianLian Global Vietnam is expected to serve most of the popular global E-commerce or freelance platforms such as: Amazon UK, Amazon JP, Ebay, Esty, Wish, Airbnb, Fiverr, Flexjobs, Upwork, etc.
LianLian Global Vietnam not only provides payment related services but also sales management consulting, tax consulting and payment, connecting with the ecosystems of global partners, access to operational credit.
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