1. Job description:
- External communication with the insured, policyholders via email and phone about:
+ Insured personal information
+ Healthcare Claim status
+ Terms and conditions of the insurance policy
+ Missing claim document, …
- Ensure the respect of timeline of answer as mentioned in the internal guideline.
- Ensure high level of communication which is but not limited to:
+ Provide courteous and accurate answers
+ Follow closely the requests and ensure the respect of recall timing
+ Report to line manager all difficulties met by the team
+ Internal communication with the account managers (if lack of information about the insured and/or the guarantee of the contract)
- Other tasks assigned by Line manager
2. Job requirements:
- College degree.
- Computer Literate, WinWord, Excel, Power Point.
- High integrity, good communication and problem-solving skills.
- Client-oriented, innovative and critical sense.
- Be able to work in a team.
- Be able to work under pressure.
- English – intermediate level.
Please send your CV to email:
South Asia Services is a leading Claim Management Company in Vietnam with more than 15 million US$ claim paid per year. South Asia Services counts among its portfolio of all the major non-life insurance companies and brokers. South Asia Services serves more than 150 000 people in the region (Vietnam, Cambodia, Myanmar, Laos and Thailand).
[Vietnamese] South Asia Services is a leading Claim Management Company in Vietnam with more than million US$ claim paid per year South Asia Services counts among its portfolio of all the major nonlife insurance companies and brokers South Asia Services serves more than people in the region Vietnam, Cambodia, Myanmar, Laos and Thailand
