JOB DESCRIPTION
• Listen and evaluate the quality of livechat, Q&A, App, email, phone, ensure the completion of set targets through... ensuring correct quality and compliance with process regulations.
• Update assessment results and make weekly/monthly QA reports.
• In charge of training, soft skills training, consulting skills for customer service staff.
• Develop, plan and manage data and monitor the implementation of training programs.
• Compile, synthesize documents and adjust training programs to suit the requirements and subjects needing training.
• Monitor and support knowledge for customer care staff.
• Plan to improve team quality, conduct coaching, refresh training to improve service quality.
• Support Telephone Operators during shift when problems arise.
• Coordinate work and interact with partners and related departments to improve service quality.
• Perform other tasks as assigned by Direct Manager.
• Comply and ensure KPIs.
• Rotating shifts of 8 working hours/shift. Take any day off during the week.
JOB REQUIREMENTS
• Male Female. Age from 24 years old to 40 years old.
• Graduating from college or higher
• Have at least 01 year of experience in a supervisory, trainer or equivalent position.
• Understand knowledge and expertise in the field of customer care.
• Experience in coaching skills classes and motivational skills is an advantage.
• Have good negotiation skills, training skills, presentation and communication skills.
• Dynamic, thoughtful, honest, capable of organizing, managing and assigning work
• Willing to work in shifts.
• Office information technology, good typing ability, agile
RIGHT
• 13th month salary & Holiday bonus April 30 - May 1, September 2, New Year, business bonus, birthday gift
• Signed a labor contract after 02 months of probation, fully participating in Insurance regimes according to the Labor Law
• Be trained in soft skills and professional skills before working.
• Participate in professional training courses; Tourism, Culture, Arts, Sports, Team work activities
• Sickness benefits according to current Company policy.
• Dynamic, comfortable working environment, free exchange, learning and advancement.
• Annual leave: 12 days/year
Hegka
là công ty Trách nhiệm hữu hạn đang hoạt động lĩnh vực Tư vấn - CSKH tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "Nhân viên QA và Trainer" với các kỹ năng như Thuyết Trình, Chịu Áp Lực, Chủ Động. Bạn sẽ được hưởng các chế độ phúc lợi như Chế độ bảo hiểm, Môi Trường Năng động khi làm việc tại Hegka
.
[Vietnamese] Hegka
là công ty Trách nhiệm hữu hạn đang hoạt động lĩnh vực Tư vấn - CSKH tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "Nhân viên QA và Trainer" với các kỹ năng như Thuyết Trình, Chịu Áp Lực, Chủ Động. Bạn sẽ được hưởng các chế độ phúc lợi như Chế độ bảo hiểm, Môi Trường Năng động khi làm việc tại Hegka
.
