Processing
Popular industry
Level
Deadline
04/07/2024
Amount of Vacancies
2 people
Gender
No gender requirement
Experiences
Degree
associate degree
Workplace
Industry
Job description:
- Split working shifts: Morning from 7:00 a.m. to 4:00 p.m., Afternoon from 3:00 p.m. to 11:00 p.m., Night from 11:00 p.m. to 7:00 p.m. (Priority is given to recruiting night shifts from 11:00 p.m. to 7:00 p.m.)
- Answer phone and email basic customer questions
- Assist customers in resolving basic technical issues by providing guidance regarding software and hardware issues.
- Ability to resolve complex technical issues through defined reporting processes.
- Log and track requests using issue management database; and maintain history and related documentation
- Identify, evaluate and prioritize customer issues and complaints to ensure queries are resolved appropriately
- Have strong analytical skills to resolve customer issues, complaints and feedback handling
- Update complete and accurate information about interactions with customers in the Customer Relationship Management system
- Meet Call Center expectations by meeting established KPIs and contributing to expected team performance standards.
Job requirements:
- IT major is preferred
- Fluency in English
- Receive training for people without experience
- Good communication and problem solving skills
- Proactive, eager to learn, and have a high sense of responsibility.
Remuneration:
- Fixed salary from 6 million or more
- Allowance x2 according to ability, x2-3 Tet holidays
- Receive training on products, communication skills and problem solving.
- Learn from experience and practice developing soft skills
- Work in an international environment, improve English skills, and gain professional knowledge
Company size
20 - 99 people
Contact
Hạnh Phạm
Address
192 Lê Thị Bạch Cát, Phường 11, Quận 11
Website
![[Vietnamese] Nhân viên chăm sóc khách hàng](https://cdn.viecoi.vn/public/images/rand/thums-it-01.webp)
