Job duties
- Receive and handle incoming calls from customers via hotline;
- Answer all questions related to the company's products and services through fanpage, tiktok, ...
- Receive and solve problems related to quality, goods and services of the company's restaurants.
- Receive table reservations, party reservations at all restaurants of the company.
- Conduct surveys, customers' feelings about the quality of services and products of the company, thereby recording customer feedback to improve products and services
- Receive and manage complaints and issues that need to be resolved from customers and provide information to departments in the company to handle those complaints.
- Collecting customer information and analyzing customer needs to propose related issues to satisfy customer needs.
- Monitor and continuously update the restaurant's product/service policies and notify customers about promotions, discounts, etc.
- Make reports to superiors on customer survey, satisfaction with products and services, thereby contributing suggestions to improve and improve work quality.
Job details will be discussed further during the interview.
Công ty TFVN được thành lập vào 21/02/2022, với sự hoạt động của các chuỗi Nhà hàng, thực phẩm, ....với hơn 90 nhân viên để đảm bảo sự hoạt động của Công ty.
[Vietnamese] Công ty TFVN được thành lập vào 21/02/2022, với sự hoạt động của các chuỗi Nhà hàng, thực phẩm, ....với hơn 90 nhân viên để đảm bảo sự hoạt động của Công ty.
