Working location: International Hospital in Dis 7 1. Welcoming - Greet and receive patient/visitors - Check patient identify, ascertain purpose of visit - Direct patient to appropriate staff - Provide information to patient by respect FV policy 2. Telephone/email handling - Answer incoming telephone calls - Record and transmitt phone calls or messages to relevant people. - Check email every day to be updated with internal news, receive supervisor's instruction and to handle patient's request - Write understandable and professional reply by respect of FVH email templates 3. Booking appointment and scheduling -Schedule patient’s appointments for consultations, x-rays, lab tests, physical therapy, MRI’s, CT scans... - Arrange unscheduled patients - Arrange refferals to other health care providers - Get confirmation of appointment 1 day prior consultation 4. Orion System using Technical expertise of Orion system using: Appointment, Registration, Clinic, Scan Management and other modules when applicable: - Open visit and charge consultation/procedure fees - Print forms. - Scan documents 5. Admin supporting to Doctor. - Update consultation schedule of doctors - Organize and arrange patient’s queue with appropriate and efficient manner - Prepare patient file, necessary documents for consultation - Prepare and help doctor to complete patient files for admission (medical treatment or operation) - Follow patient’s results, assist doctors to explain and give results to the patient - Provide information to patient and their family about FVH medical and non-medical services within knowledge and authority (insurance, admission, quotation, package - Manage medical records and correspondence files - Transmit correspondence and medical records by mail, e-mail, fax 6. Being interpreter/translator - Interpret for doctors/patients and patient family -Translate medical documents related to OPD patient (medical report/certificate, results, patient education materials, procedures...) 7. Reporting - Report difficulties with patient, patient’s complaint - Make other reports when require 8. Training and meeting - Train and supervise new medical secretary - Attend compulsory training and meeting organized by the hospital - Update job knowledge by participating in educational opportunities; reading professional publications 9. Management of reception area and consultation room - Keep reception counter in tidy and clean - Organizing and storing paperwork - Order and maintain stationery and equipment.