- Retain acquired business to a satisfactory level and increase penetration rate in existing business through planning and implementing retention and loyalty program;
- Assist in achieving business targets through managing the effectiveness of all sales channels and daily operations;
- Implement marketing campaigns and any other sales initiatives in a cost-effective manner with budgetary control;
- Give suggestion to develop sales support tools like sales kit, operational manuals, training materials and premium gifts to ensure effectiveness of sales and marketing campaigns;
- Perform financial projections with profitability evaluation and resources planning;
- Co-ordinate various internal and external parties to roll out sales & marketing campaign and manage the logistics of the roll-out and fulfillment;
- Monitor sales performance, arrange sales reporting and undertake any short-term/long-term measures to improve sales performance;
- Facilitate customer complaints to be handled in a prompt and professional manner.