Gear Inc is seeking a QA Manager in Vietnam for our Moderation team (Team size: 700 - 900 staff). Ideal candidates are able to adapt and are well known with fast moving and last moment change.
Working location: Hai Chau/ Thanh Khe, Da Nang
Main responsibilities: - Communicates/Report quality standards and parameters to client to ensure the implementation of improvement and quality improvement plans in line with the developments of the projects.
- Proactively report and discuss with clients about the difficulties and obstacles of the project to come up with short and long-term plans, bringing about the sustainable development of projects with customers' products.
- Overseeing daily workflow of TnQ (Training and Quality Assurance) team.
- Design curriculums to facilitate strategic training based on the organization's goals.
- Evaluate organizational performance to ensure that training is meeting business needs and improving performance.
- Increasing moderation quality by cooperating closely with internal stakeholders (Team Leads and WorkForce Analysts)
- Metric-driven, analyzing, and reporting on team productivity and delivery of targets to POCs.
- Maintaining the internal moderation calendar for the relevant programs
- Maintaining and evaluating assessment procedures including internal and external moderation;
- Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.
What benefits you will get - Attractive salary (up to $1000) and benefits (Competitive Basic Salary, Lunch allowance, 13th Salary, Additional Bonus, Profit Sharing) and annual salary review.
- 100% compulsory insurance covered by the company after the probation.
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
- Annual health check, annual flu vaccination.
- Fantastic internal events.
- Summer vacation (Paid days off and bonus).
- Paid leave (12 days/year).
- Flexible working hours, we work 40 hours per week (Monday-Friday).
- International, fun and professional working environment
- Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
- English working environment
- Internal English class fully sponsored by the Company with a native teacher during working time.
- Training and career development opportunities.
Job Requirement: - Fluent English is a must
- Have 3 years of experience in Moderation/ Customer Services/ Quality Assurance/ experience in community moderation.
- Have experience working with content management methods and tools
- Analytically-minded and detail-oriented
- Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently.
- Are self-starters and have a high degree of personal responsibility
- Demonstrate a positive, can-do, proactive attitude
- Are able to function in a fast-moving environment
- Enjoy working and contributing as part of a team
- Good to have but not required: experience with Google sheets/documents
- Adapt to content management processes and tools.
- Excellent time-management and organizational skills.
- Ability to Multitask, with an effective resolution of conflicting priorities.
All interested candidates are welcome to apply. Please send your resume expressing your interest to us. Kindly note that only shortlisted candidates will be contacted by our HR team.