MÔ TẢ CÔNG VIỆC

Key Accountabilities

- Together with related department (Actuary, Legal & Compliance, IT, NBU, Claim…) to build up successful new products, especially ILP product.

- Review and give comments on Term & Conditions on POS and Customer’s view.

- Review Op spec. and give comments on POS and Customer’s view.

- Work with IT/Vendors to build up suitable function / system to new products (Prepare User requirement, UAT, prepare user guide and implementation …etc).

- In charge of reviewing and work with related department to enhancing systems to serve customer better.

- Together with POS/PC/CS/Call Center/Customer Care and related department to make proposal to revise / update POS guideline / procedure to bring pleasure to customer and Financial Advisor’s experiences.

- Back up / support POS daily tasks when needed.

- Perform other tasks as assigned from time to time

- Performance measures

- New products, especially ILP product is build and go live within TAT with:

- Term & Conditions of new products are accurate and easy understand to customers and users.

- Op spec. is clear and “can do” with the system and users according to Term & Conditions of new products.

- System is ready to perform POS / PC/ CS / Call Center / Customer Care daily task for new products

- No valid complaints from internal and external customers related to POS’s guideline / procedure.

- Contribute to complete POS daily tasks within TAT (when required).

- Willing to do and complete daily other tasks as assigned.

YÊU CẦU CÔNG VIỆC

University graduated.

At least 2 years experienced in POS process related to the ILP product.