Kinh nghiệm làm việc:
Từ 1 đến 2 năm cho vị trí tương đương
Giới tính: Nữ
Cấp bậc: Quản Lý
Mô tả công việc
CHI TIẾT CÔNG VIỆC Operations
Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
Remain accountable for all elements of the department operations.
Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice or update in new SOPs relating to front office operation.
Drive the implementation of all sales and promotional programmes of the resort. Take personal responsibility for driving Upselling within the property.
Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.
Overseeing the reservation system to ensure accuracy and efficiency in booking processes.
Supporting the reservation team for respond to OTAs inquires or TAs emailing
Room Allocation: Coordinating room assignments to maximize occupancy rates while accommodating guest preferences and special requests.
Group Bookings: Managing group bookings and coordinating with other departments to ensure that group needs are met.
Develop and maintain a motivational working environment within the department.
Provide coaching and counseling, support and guidance to the associates as required.
Ensure associates are up to date with current information and data of the resort product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
Conduct regular room and floor department inspections to ensure quality standards are met. Complete the necessary planned preventative maintenance (PPM) schedule for housekeeping cleaning and maintenance (MnE) fix defects. Monitor the results monthly or quarterly to ensure tasks are completed in a timely manner.