Follow up, support and maintain the strong relationship with the existing customers.
Provide technical support to customers on the installation, operation, troubleshooting, part identification, and repair of Semiconductor Production Equipment.
Carry the curriculum and training syllabuses and conduct operation, programming, application and maintenance training classes and seminars, both in-house and at customer sites
Perform the product training, gather the competition information.
Periodical visit and meeting with customer to update, follow up the pending issue, spare-part inquiries.
Provide the after sales support to service team, develop strong coordination and collaboration within internal team.
Conduct warranty evaluations and failure analysis, directing effective and accurate information to engineering and other relevant departments, of all problem trends.
Submit daily report (if any support customers), weekly report update figure & activities.
Willing to travel, visit customer locations on short notice, often outside normal business hours and for extended periods of time.
Be on call 24/7, except for vacations or pre-approved period, to support customers in any case even after hour technical support to customers which allow timely contact and response.
What We Expect From You (must Have)
Self-motivation.
Diploma or Degree educational qualifications in Electronics, Robotics or Mechanical Engineer.
Previous experience in semiconductor equipment such as: Dicing saw, Wire-bonding, SMT, SMD lines is a plus.
Skills required: process minded, good presentation, communication and negotiation skills.
Fluent written and spoken Vietnamese and English is mandatory (Korean/ Japanese speaking is advantage.)
Benefits
Products training
Competitive salary (negotiate), bonus twice per year
Allowance: vehicle claim, hand-phone, accommodation paid, traveling fee Full range social healthcare plan.