Job Purpose:
-Deal directly with customers either by telephone, electronically (email/Chat)
-Perform customer verifications
-Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization
-Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
-Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
-Follow up with customers to ensure high-level satisfaction and determining future requirements
-Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
-Process orders, forms, applications and requests
-Record details of inquiries, comments, complaints and actions taken
-Communicate and coordinate with internal departments
-Follow up on customer interactions
-To perform ad hoc duties assigned by team leader when needed
Key Technical Skills and Knowledge:
-Service minded personnel with interest in helping and working with customers
-Should be able to ameliorate customer service skills
-A positive individual with a `can do', results driven approach and attitude
-Ability to deliver high levels of service with minimal supervision
-Ability to work as part of a team, support colleagues and promote excellent team spirit
-Demonstrate trust, openness and respect in dealings with people
-Keen to develop themselves and learn new skills
-Good problem-solving skills with calm and patient attitude
-Able to handle customer complaints and deal effectively with upset customers
-This job will require immediate relocation to Cambodia.
Benefits:
-30 Annual Leaves per year
-Monthly Living Allowance starting from 150$
-Annual Performance Bonus payout
-Daily working meal allowance 10$/day
-Free housing provided by company
-Oversea employment working visa provided
-Flight tickets provided for relocation
-Training and Self developing classes
-Medical, dental and insurance cover as per company’s policy