Fresher/Junior Customer Success Executive
Who We Are With the mission of transforming everyday businesses, Antsomi is a marketing technology company building the first artificial intelligence-enabled customer data platform, CDP 365, in Southeast Asia, empowering companies to unify and activate their customer data.
Your Role The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we are providing amazing service experiences along with a great product for our customers. As a Customer Success Executive, you will report to the Customer Success Manager and will support the adoption, retention, and growth of our customer base.
Key Responsibilities - Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
- Be the customer’s first point of contact. You are their advocate and champion and work directly with our product team to help improve CDP365 (feature requests, improvements, bugs)
- You will help customers maximize the value of CDP365 with absolute knowledge of the product
- High levels of quality customer engagement ensure they reach success as soon as possible
- A continuous approach to actively growing the community of customers
- Identify opportunities for growth by relaying information back to the sales team
- Respond to support queries, provide answers, and be the go-to guide
- Management of CDP365 and other platforms related to delivering customer success
- You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
- Along with the Customer Success Manager, you will help to identify and resolve challenges with product adoption encountered by our customers
Who We Want - A minimum of 3 - 6 months of relevant experience in a customer-facing role
- Technical skills required, as they relate to the use of the product or service
- An individual that is passionate and highly motivated to meet and exceed both personal and professional targets
- Meticulous in your approach whilst having the ability to prioritize workload, ensuring the management of many tasks at once, with a calm and level-headed approach
- Highly adaptable and quick to learn new information
- Strong listening skills and ability to understand others’ viewpoints
- Possess a strong work ethic and relentless attitude to achieve success
- High levels of tenacity and desire to go above and beyond
- Open to a culture of innovation, professional development, and collaborating with others in a team
- Importantly, an honest and transparent attitude to work and others
- Educated to degree level or equivalent.
- Good English speaking and writing skills.
What We Offer: - Opportunities to grow. You get to propose your ideas and see them through
- Attractive Salary & Bonus
- To be provided with modern equipment, laptop... necessary to improve work efficiency.
- Opportunities for professional training
- Social insurance, health insurance policies, and other benefits in accordance with the Labor Code
- Parking allowance, lunch included
- Free snacks and beverages are available in the office.
- Monthly party, team building yearly.
- Working day: From Monday to Friday | 08:30-18:00