1/ JOB RESPONSIBILITIES:

• Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company's service.
• Resolve client complaints and inquiries within the designated scope.
• Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
• Handle emails/calls from customers and company partners.
• Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
• Perform additional duties as assigned by management to support departmental and organizational goals.

2/ REQUIREMENTS:

• Fluency in English (work with customers/partners and banks in the US, work with English 100%, IELTS 7.5 or above/equivalent). Preference given to candidates who are international students from English-speaking countries or have previously lived in the US/UK.
• Good communication and negotiation skills.
• Minimum 2 years of experience in Customer Service Specialist/Customer Care Specialist/Customer Relationship Specialist/Processor Representative positions or related positions.
• Proficiency in meticulous attention and focus on every detail.
• Proficient in Microsoft Office.
• Ability to thrive in a high-pressure environment and work effectively both independently and in a team.
• Good health condition, and able to work night shifts.
• Proficient in time management, task progress management, and tight team management in a high-pressure environment.
• Preference will be given to candidates who:
  + Can start working immediately, attend interviews, and start work promptly.
  + Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.
  + Have previously worked with US banks.

3/ BENEFITS:

• High salaries for high performance; Official Salary: 22.000.000 VND + Bonus.
• Work in a foreign-friendly and professional environment.
• Full participation in social insurance according to government regulations.
• Annual regular health check-ups.
• Team building activities and a 13th-month salary based on the company's business performance.
• Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
• The company provides all the necessary work equipment.
• Training on software usage such as CRM, ZOOM as required by the company.
• Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
• Separate resting area during lunch break.
• Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
• Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.