JOB DESCRIPTION 
1.Customer Support
- Respond promptly to customer inquiries regarding products, orders, shipping, and returns on Shopee, Lazada, Tiki and TikTok platforms 
- Resolve customer issues efficiently and professionally 
- Maintain high levels of customer satisfaction through effective communication.  
2.Operations Support 
- Perform daily operational checks, including updating orders, tracking deliveries, and managing inventory
- Monitor orders to identify and address those approaching or exceeding delivery deadlines, including returns.
- Maintain accurate and up-to-date product information, images, pricing, and descriptions across all platforms 
- Ensure consistency of product data across multiple e-commerce channels. 
- Generate regular reports as per company requirements. 
3.Data Analysis
- Monitor and analyse sales performance metrics, product trends, and other relevant indicators.
- Propose data-driven improvements to enhance overall e-commerce performance.

REQUIREMENTS
- Preferred: Experience with or knowledge of at least one e-commerce platform such as Shopee, Lazada, TikTok, or Tiki. 
- Customer service and data analysis experience is a plus. 
- Demonstrated ability to work hard, maintain an open mind, and willingness to adapt, try new approaches, and learn continuously 
- Strong capacity for both independent work and effective teamwork. 
- Must be available for full-time, on-site work (remote or part-time arrangements not available for this position)
- Candidates who can communicate in English and start working immediately will be given priority consideration.

BENEFITS
- Salary from 10 - 13 million VND gross (negotiable based on experience). Full social insurance during probation.
- Monthly phone allowance: VND. Laptop provided.
- Join a dynamic – young team in a global company.
- Working hours: Mon-Sat, 9 AM to 6 PM (On Saturdays, employees work from home but should come to the office if needed)