Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
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Providing accurate, valid, and complete information by using the right tools, methods, and processes.
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Report immediately serious cases/inconstant situations.
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Ensuring a high level of customer service and a positive guest experience.
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Proactive update information/knowledge about customer service.
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Graduated equivalent Majors is anadvantage.
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Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
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At least 6 months experience in Customer service roles or any relevantroles
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Take the entrance examination and achieve a B2 or above.
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Probation 2 months, full 100% salary
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Social Insurance, nightshift and OT allowance.
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Accident insurance 24/7.
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14 days of leave/year.
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13th Monthly Salary.
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Annual Health Checkup.