Customer Service Executives (CS) is required to proactively conduct the following tasks, but not limiting to further tasks assigned by CS Leader Manager:

 Handle LIMS system (quotation, client’s datasample regist, and related tasks)

 Coordinate with BD to resolve client’s inquiries and questions

 Actively listen to clients’ issues, inquiries, and complaints

 Keep an active outlook and efficiently handle complaints from clients by addressing their problems and providing the best solutions

 Follow up with existing clients and maintain their regular use of ES services

 Promote the productsservices to clients, answer questions and concerns as they arise, respond to inquiries, and resolve issues as they come up

 Understand client’s needs and make appropriate proposal clients BD or to AM in case approval needed

 Liaise with related teams to update clients’ debt status for appropriate actions

 Collect clients’ feedback, communicate with BD and team members, make case-study for better professional customer service

Requirements and skills

 BA of Food Technology Aquaculture Agriculture Business Administration

 Have profound understanding of the Food, Food-related markets and ability to expand capability to other sectors

 Strong interpersonal skills

 Self-motivated with a results-driven approach

 3C: Communication, Collaboration, Commitment

 Other soft skills: Critical Thinking, Networking, Teamwork, clients-oriented

 Growth mindset driven

 English is a plus

What we offer

 Attractive salary and bonus packages, reviewed annually

 Good working environment

 Competitive compensation and benefit packages: compulsory insurances, additional health care, annual health check-up, travelling, other allowances.

 More incentive packages to be discussed when interview

Please send your CV to: Alen.ho(at)eurofinsasia.com